Roles and Permissions

Afterglow uses a role-based access control system to determine what each user can see and do. Roles are assigned per workspace, so a user’s permissions are scoped to the organization they belong to.

Role overview

Role	Backoffice	Practice	Mobile App	Description
Admin	Full	Full	Yes	Workspace administrator with full access
SuperUser	Most	Partial	Yes	Elevated admin without coaching access
Coach	No	Full	Yes	Coaching professional with client access
Premium User	No	No	Yes	User with premium features enabled
User	No	No	Yes	Standard platform user

Backoffice access

The Backoffice is accessible to users with the Admin or SuperUser role. These users can manage content, users, billing, notifications, and platform configuration. The Coaches, Admin management, and Studies sections are only available to admins.

Practice access

The Practice coaching interface is accessible to users with the Coach or Admin role. Coaches use Practice to manage their clients, bookings, and coaching settings. Super users can also sign in to Practice to manage content and the practice’s administration pages, but they have no coaching access.

Mobile app access

All roles have access to the mobile app. The features available within the app depend on the user’s role and the workspace’s configuration. Premium Users gain access to content and features marked as premium.

How roles are assigned

Roles are assigned to users within the context of a specific workspace. This means a user’s role is tied to their workspace membership, not to their global account. Admins manage administrator roles (Admin, Super user, and Coach) on the Admin management page in the Backoffice. Role changes take effect on the person’s next sign-in.

When a user signs in, their role claims are automatically loaded, ensuring the correct permissions are applied across the platform.

Related topics

• User Roles — A quick overview of roles for new users.
• Backoffice Overview — The admin dashboard.
• Practice Overview — The coaching interface.